Before using the mahjong69 platform, please read and understand these Terms & Conditions carefully. This document outlines your rights and responsibilities as a member, the rules governing platform use, deposit and withdrawal policies, bonus terms, and our commitment to security and fairness. By registering a mahjong69 account, you agree to comply with all terms stated herein.
Before reading the full terms, here are six core principles that define the relationship between mahjong69 and every member in Malaysia.
Mahjong69 accounts are open to all Malaysian citizens and residents aged 18 and above. Only one account is permitted per person. Registration takes under 2 minutes and there are no sign-up fees.
Mahjong69 supports Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX Maybank2u, and CIMB Clicks. The minimum deposit is RM10, processed within 2–5 minutes. All transactions are protected by 256-bit SSL encryption, without exception.
Winnings can be withdrawn to your digital wallet or Malaysian bank account. Minimum withdrawal is RM30. mahjong69 processes valid withdrawal requests within 1–24 working hours. No hidden fees apply to your first withdrawal each week.
The mahjong69 welcome bonus of up to RM888 comes with clear wagering requirements written in straightforward language. The wagering requirement, validity period, and eligible games are all stated plainly in each promotion's terms with no fine print.
The personal data and financial information of every mahjong69 member is protected to international security standards. We do not sell or share member information with third parties without consent. Two-factor authentication is available for all accounts.
Mahjong69 provides self-control tools including daily deposit limits, play time limits, and temporary or permanent self-exclusion options. This platform is strictly for users aged 18 and above, and we take this responsibility very seriously.
Have questions about these terms? Contact the mahjong69 team 24/7.
View FAQs →Important: This Terms & Conditions document is a legally binding agreement between you ("Member") and mahjong69 ("Platform"). By registering an account, making a deposit, or using any part of the mahjong69 platform, you confirm that you have read, understood, and agreed to all terms contained in this document. If you do not agree with any of these terms, please stop using the platform and contact our support team to close your account.
The mahjong69 platform is strictly for adult users aged 18 and above. By registering an account, you confirm that you meet this age requirement. mahjong69 reserves the right to request proof of age at any time and may suspend or close accounts, as well as withhold winnings, if a member is found to be underage.
Mahjong69 account registration is open to Malaysian citizens and permanent residents living in Malaysia. You are solely responsible for ensuring that your use of this platform complies with the laws and regulations applicable in your jurisdiction.
Each individual is permitted to hold only one (1) active mahjong69 account. This means one account per IP address, per device, per phone number, per email address, and per payment method. Multi-accounting is strictly prohibited and may result in the termination of all associated accounts and the freezing of any remaining balances or winnings.
All information provided during mahjong69 account registration must be accurate, complete, and up to date. This includes your full name, active Malaysian phone number, email address, and date of birth. Providing false or misleading information is a serious violation that may result in immediate account termination and the freezing of all funds held in the account.
Mahjong69 reserves the right to request identity verification (Know Your Customer / KYC) at any time, particularly before processing withdrawals exceeding RM5,000 or when suspicious activity is detected. Required documents may include a copy of your MyKad, bank statement, or recent proof of address. Failure to provide the requested documents within the stipulated timeframe may result in account suspension.
Anyone who registers an account on behalf of another person, or allows another person to use their account, is in breach of mahjong69's Terms & Conditions and may have their account terminated without prior notice.
Mahjong69 accepts deposits via the following Malaysian digital payment methods only:
Mahjong69 does not accept payments in cash, cheque, or any payment method from outside Malaysia. All deposits must come from a payment method registered in the name of the mahjong69 account holder. Using another person's payment method is strictly prohibited.
| Account Tier | Minimum Deposit | Daily Deposit Limit | Monthly Deposit Limit |
|---|---|---|---|
| Regular Member | RM10 | RM5,000 | RM50,000 |
| Silver Member | RM10 | RM10,000 | RM100,000 |
| Gold Member | RM10 | RM30,000 | RM300,000 |
| Diamond Member | RM10 | RM100,000 | No Limit |
Deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX are typically processed within 2–5 minutes of payment confirmation. In rare cases, deposits may take longer due to technical issues on the payment processor's end. If your deposit has not been credited within 30 minutes, please contact the mahjong69 support team with proof of transaction.
All transactions on the mahjong69 platform are in Malaysian Ringgit (RM / MYR) only. No foreign currency exchange rates apply, and the platform does not accept deposits in any currency other than RM.
To be eligible for withdrawals, your mahjong69 account must have completed basic identity verification, including phone number verification. For withdrawals exceeding RM5,000 per transaction, full identity verification (KYC) is required.
Any balance associated with an active bonus that has not yet met the wagering requirements cannot be withdrawn until those requirements are fully satisfied. The original deposit balance (excluding the bonus) may be withdrawn at any time without wagering conditions.
Winnings may be withdrawn to the same digital wallet used for the deposit (Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay) or to your Malaysian bank account via bank transfer. Withdrawals must be made to a payment method registered in the same name as the mahjong69 account holder. mahjong69 does not process withdrawals to third-party accounts.
Helpful Tip: To speed up the withdrawal process, ensure the name on your mahjong69 account matches the name on your bank account or digital wallet. Any mismatch may cause processing delays.
The mahjong69 welcome bonus of up to RM888 is available to new members making their first deposit and activating the relevant promotion. To claim this bonus, members must activate the promotion before making their first deposit. Bonuses that are not activated prior to the deposit will not be credited retroactively.
All mahjong69 bonuses are subject to wagering (rollover) requirements as stated in each promotion's terms. Wagering requirements mean you must wager a specified total amount before your bonus balance becomes eligible for withdrawal. For example, a RM100 bonus with a 10x wagering requirement means you must place bets totalling RM1,000 before the bonus balance can be withdrawn.
Game types eligible to contribute toward wagering requirements:
All mahjong69 bonuses have a validity period as stated in the relevant promotion terms. The validity period is typically 30 days from the date the bonus is credited. Once the validity period expires, any remaining bonus balance that has not met the wagering requirements will be automatically forfeited without compensation.
Mahjong69 reserves the right to decline, void, or reclaim bonuses if there is evidence that a member has used betting strategies specifically designed to meet wagering requirements without genuine risk — for example, simultaneously placing opposing bets on the same market or engaging in bonus arbitrage. Members suspected of bonus abuse will be investigated and appropriate action will be taken.
Important Note: The terms of each mahjong69 promotion are written in clear language and can be read in full on the Promotions us. If you have any questions about a promotion, please contact mahjong69 customer support before signing up for it.
All bets placed on the mahjong69 platform are final once confirmed by the system. Members are solely responsible for ensuring the accuracy of each bet before confirming it. mahjong69 will not cancel or modify confirmed bets except in specific circumstances, such as a verifiable technical failure or a material error in published odds.
Odds published by mahjong69 are for members' betting use and do not guarantee any outcome. In the event of incorrect odds due to a technical error, mahjong69 reserves the right to void the affected bets and return the stake to the member's account. Official match results recognised by the relevant governing body are final for the purposes of bet settlement on mahjong69.
The mahjong69 in-play betting feature allows members to place bets while a match is in progress. In in-play betting, odds can change rapidly, and each bet is only valid once accepted and confirmed by the mahjong69 system. If the system is unable to confirm your in-play bet before match conditions change, the bet may be rejected and your stake returned.
Mahjong69's policy for interrupted or cancelled matches is as follows:
You are solely responsible for keeping your mahjong69 account password and login credentials confidential. Never share your password with anyone, including family members or friends. mahjong69 will never ask for your password via email, text message, or any other communication channel. If you suspect that your account has been accessed by an unauthorised party, contact the mahjong69 support team immediately.
Mahjong69 encourages all members to enable two-factor authentication (2FA) in their account settings. 2FA adds an extra layer of security, ensuring that only you can access your account even if your password is compromised. Enabling 2FA is free and can be done through any compatible mobile authenticator app.
The following activities are strictly prohibited on the mahjong69 platform:
mahjong69 employs a sophisticated fraud detection system. Any activity suspected of violating these terms will be investigated and may result in immediate account termination, freezing of funds, and reporting to the relevant authorities where necessary.
Mahjong69 is fully committed to responsible gaming. Digital entertainment should be a source of fun and enjoyment — not financial stress or personal hardship. We encourage all members to play within their means and never bet with money they cannot afford to lose.
Every mahjong69 member has access to the following self-control tools via their account settings:
Mahjong69 takes the protection of minors seriously. Parents or guardians concerned about their children's access to digital entertainment platforms are encouraged to use parental control software on family devices. If you suspect that someone under the age of 18 is using the mahjong69 platform, please contact our support team immediately.
Mahjong69 members may close their account at any time by contacting our support team via live chat or email. Prior to closure, all eligible balances (original deposits and winnings that meet wagering requirements) may be withdrawn through the standard withdrawal process. mahjong69 will process account closures within 5 business days of receiving the request, once all outstanding issues have been resolved.
Mahjong69 reserves the right to suspend or terminate any member's account with or without prior notice under the following circumstances:
If an account is terminated due to a breach of the Terms & Conditions, mahjong69 reserves the right to freeze and withhold any balances or winnings in that account while an investigation is carried out. Original deposit funds (excluding bonuses) that are unrelated to the breaching activity will be returned once the investigation is complete, subject to applicable legal requirements.
Mahjong69 reserves the right to modify, add to, or amend any part of these Terms & Conditions at any time without prior notice. Amendments take effect immediately upon publication on the mahjong69 website. It is the member's responsibility to review the Terms & Conditions periodically. Continued use of the mahjong69 platform after any amendment is published constitutes acceptance of the updated terms.
Mahjong69's Terms & Conditions and the relationship between the platform and its members are governed by applicable law. Any dispute that cannot be resolved through customer support channels will be referred to an appropriate resolution process in accordance with the mutually agreed terms.
If you have any questions, concerns, or need clarification on any part of these Terms & Conditions, please contact the mahjong69 customer support team via:
The mahjong69 support team operates fully in Bahasa Melayu and is ready to assist with all enquiries related to accounts, deposits, withdrawals, bonuses, and platform rules. We are committed to providing accurate, clear, and helpful responses to every member enquiry.
Last Updated: 1 June 2026. In the event of any discrepancy between a translated version and the original version of this document, the Bahasa Melayu version shall prevail for all Malaysian members using the mahjong69 platform.
You have read and understood our Terms & Conditions. Register your free account now and claim a welcome bonus of up to RM888 — a safe, fair, and enjoyable Malaysian digital entertainment platform awaits you.
Deposit methods: Touch 'n Go · GrabPay · DuitNow · Boost · ShopeePay · FPX Maybank2u · CIMB Clicks
Mahjong69 believes digital entertainment should always stay just that — entertainment. Set a budget before you play and stick to it. Never bet with money meant for daily necessities. Use the self-control tools available in your account settings if you feel you need them. The mahjong69 platform is for users aged 18 and above only. Contact our support team 24/7 if you or someone you know needs help with gaming habits.